Branding is about the EMPATHY ECONOMY
- Marty Samples
- Nov 6, 2024
- 1 min read
Updated: Nov 21, 2024

We live in an Empathy Economy where great brands listen and connect with people emotionally. Stat alert! 80% of people are more likely to purchase from a brand that shows empathy. Yet, only 30% of companies think they're nailing it. What's up with that gap?
We're living in the era of the "Empathy Economy." Brands that get this are winning. Those who don't are fading fast.
Ever heard of Warby Parker? They donate a pair of glasses for every pair sold. Or TOMS shoes? Same deal, but with footwear. These brands are built on empathy. And their business is booming.
Here's how you can do it too:
1. Understand your customer's problems. Really, understand them.
2. Show that you care. This isn't about marketing. It's about being human.
3. Create products that solve real issues. Not just the ones you think are cool.
4. Talk about the impact. People want to see how their purchase makes a difference.
5. Walk the talk. No greenwashing or fake promises.
6. Connect on a personal level. Use stories, not just facts.
7. Keep it real. Transparency is key.
Does your brand strategy scream empathy or apathy?
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